The PayToo Mobile Wallet platform is a great way to store and use your funds, but you should always be mindful as to who you share your funds or information with so you don’t fall victim to a fraudulent scam. There are many scammers who will try to have you transfer funds or give them your PayToo Mobile Wallet information.  Any legitimate organization will never ask for this type of personal information in an email or by sending a link to a website. These messages are not from PayToo and we are not responsible for them.
For your own protection, keep in mind the following tips that will help you keep your funds and information far from the reach of scammers:
  • NEVER share your PayToo Wallet information, especially with someone you don’t know. If someone contacts you via telephone, email or asks you to go to a website to provide this information, be distrustful. Information you should NEVER share includes:
    • Your PayToo User Name
    • Your PayToo Account Password
    • Your PayToo Account Number
    • Your PayToo 6 digit security code
    • Prepaid PayToo Card PIN
  • When transferring funds from one Wallet to another, be sure you know the person who is receiving the funds. Be wary of requests by strangers, emails and phone calls requesting you send funds.
  • Be careful if you receive an unexpected email or phone call from someone claiming to be from PayToo or sent on our behalf. Before you proceed to do anything, contact PayToo via phone or the Live Support Chat to confirm the information.
  • DO NOT trust these email messages even if they have a link to a website. Check the URL or website address. If the site link is long and has special characters such as %$*^# its likely to be a scam site. You should know that companies such as PayToo, use clear URLs, for example:
  • If you receive an email message or are sent to a link with misspelled words, grammar mistakes or odd sentence structure claiming to be PayToo or to be affiliated with PayToo, be on alert. If it doesn’t look like a legitimate business, it is likely a scam.
  • Distrust any email messages offering jobs or claiming you have won a competition or lottery, especially if they ask you to reply with your personal information or send you to a site where you should provide this information. Always check the email address, if they use a public email account like Hotmail, they are not an official PayToo email and are likely from someone posing to be from that company.
  • When using vouchers from GreenDot MoneyPak, UKASH or any other PayToo partner, NEVER give the number or information from your receipt to anyone. If you give your MoneyPak or UKash number or information about the purchase transaction to a criminal, neither GreenDot nor UKash are responsible for paying you back. The funds from a voucher are not insured against loss.
Remember to always be on alert and protect yourself from fraudulent behavior of others. If you give any information about your PayToo Mobile Wallet, other PayToo product security information or transfer funds to a criminal, PayToo is not responsible for paying you back.
Help us fight fraud!
If you think you have been contacted by someone trying to scam you or think you have fallen victim to a scam or fraudulent act, please let us know.  Email us at and You can help others from getting scammed in the future.  Remember, to also report any such activity to the proper authorities if you have fallen victims to a scam.